Terms of service

These terms are between Jubal, Inc., a Florida corporation (“we”, “us”), and the organization that signs up for Jubal med (“you”, “Customer”). If you accept these terms on behalf of an organization, you represent that you are authorized to bind it. Where we have signed a separate written agreement with you, that agreement controls to the extent it conflicts with these terms.

Access is by invitation and is granted per named user. You are responsible for who you invite, for keeping credentials secure, and for activity under your organization’s accounts. Accounts are not to be shared between people.

We may change the service as it develops. If we materially reduce a function you rely on, we will tell you.

Jubal med answers questions about statutes, regulations and agency guidance by retrieving the controlling text and quoting it with its citation, effective date and source. It is regulatory research support.

It is not, and must not be relied on as:

• Legal advice. No attorney-client relationship is created by using it. It does not represent you or advise you.
• Medical or clinical advice. It does not determine whether a patient is eligible for a benefit, what a prognosis is, whether to certify or recertify, or any other clinical determination. Those belong to your medical director and interdisciplinary team, under authority no software holds.
• Clinical decision support of the kind that would make it a regulated medical device. The service is built so that a competent professional can independently review the basis for any output: it shows the source text, the citation and the date, and declines patient-specific clinical judgment outright.
• A complete record of the law. The corpus covers what it covers, and the service says plainly when an answer is not on file rather than filling the gap. Coverage is described at how it works.

The boundary between what it answers and what it refuses is described at the tier contract and is a term of this agreement, not a disclaimer beneath it.

Outputs are generated by an AI system and can be wrong or incomplete. Every regulatory claim the service makes is presented with the source text and a link to the authority precisely so it can be checked, and the service marks a quotation it could not verify against retrieved text rather than presenting it as confirmed.

You are responsible for reviewing any output before relying on it, submitting it to a regulator or payer, or acting on it. A professional exercising independent judgment is part of the design, not a caveat about it.

You keep ownership of everything you put into the service and of the work product it generates for you. You grant us only the license needed to operate the service for you — to store, process and transmit your content for that purpose, and to our providers listed in the privacy policy for the same purpose.

We do not use your content to train models, and our model providers serve the product under zero-data-retention terms.

You represent that you have the rights to the content you upload and that doing so does not violate anyone’s rights or your own obligations.

You agree not to:

• Submit protected health information without a business associate agreement. Unless we have signed a BAA covering your use, do not upload or enter PHI. The service is designed not to need it — see the tier contract — and is not offered for it absent that agreement.
• Present output as legal advice, as a clinical determination, or as the work of a licensed professional who did not review it.
• Attempt to defeat the service’s output constraints, extract the corpus wholesale, or use it to build a competing corpus or model.
• Share access outside your organization, resell the service, or use it on behalf of a third party without our agreement.
• Upload malware, attempt to breach the service’s security, or interfere with other customers’ use of it.

Fees, the billing period and any founding-cohort rate are as set out in your order or invoice. Fees are payable in advance unless the invoice says otherwise and are non-refundable except as these terms expressly provide. We will give reasonable notice before changing rates; a change takes effect at your next renewal.

Each of us may learn confidential information of the other. Each will protect it with at least reasonable care, use it only for this agreement, and disclose it only to people who need it and are bound to protect it. Your content is your confidential information.

We warrant that we will provide the service with reasonable skill and care, and in accordance with the privacy policy.

Otherwise, and to the fullest extent permitted by law, the service is provided “as is”. We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that outputs will be accurate, complete or current, that the corpus covers any particular authority, or that the service will be uninterrupted or error-free.

Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if advised of the possibility.

Each party’s total liability arising out of this agreement is limited to the fees you paid or owed for the twelve months before the event giving rise to the claim.

These limits do not apply to your payment obligations, to either party’s breach of confidentiality, to your indemnity obligations, or to liability that cannot be limited by law.

You will defend and indemnify us against third-party claims arising from your content, from your use of the service in breach of these terms, or from a clinical, billing or regulatory decision you made — whether or not the service was consulted. We will defend and indemnify you against third-party claims that the service as provided infringes their intellectual property.

The agreement runs for the period in your order and renews unless either of us gives notice before the end of the term. Either of us may terminate for material breach that is not cured within 30 days of notice.

We may suspend access immediately where use threatens the security or integrity of the service or violates section 6, and we will tell you why.

On termination your access ends. On request within 30 days we will make your content available for export, and we will then delete it as described in the privacy policy.

We may update these terms. If a change materially affects your rights we will give notice before it takes effect, and continuing to use the service after that date means you accept it. If you do not, you may terminate and receive a pro-rated refund of prepaid fees for the remaining term.

These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules, and the state and federal courts located in Palm Beach County, Florida have exclusive jurisdiction. Neither of us may assign this agreement without the other’s consent, except to a successor in a merger or sale of substantially all assets. If a provision is unenforceable, the rest stands. Neither party is liable for delays caused by events beyond its reasonable control. These terms, with the privacy policy and your order, are the entire agreement between us on this subject.

Notices go to legal@jubal.law or by post to Jubal, Inc., c/o Kenneth J. Ronan, Esq., Lavalle, Brown & Ronan, P.A., 750 South Dixie Highway, Boca Raton, FL 33432.